Help & FAQ

This section includes answers to the most common questions people ask about Peaches and Herbs and ordering online. If you are unable to find the answer to your question then please contact us using the information provided on the contact page.

Products

How are the flowers packaged?

All flowers will arrive beautifully presented in Peaches and Herbs wrap finished with pretty ribbon and presented in a stylish fashion. Your personal message will be displayed on an attractive greeting card.

Can I design my own bouquet with particular colour & flower content?

Absolutely – One of the most easy ways to create a new bouquet is to provide its details to us using the bespoke flowers contact form. It will allow us to produce truly bespoke arrangements that are specific to your requirements.

Occasions, colours, styles, types of flowers and price are elements to consider when using this form to create your personal bouquet. Alternatively you can speak to us in person on 0151 691 1257.

Our opening hours are:

Monday – Thursday 07.00 – 18.00
Friday 07.00 – 18.00
Saturday 08.00 – 18.00
Sunday 10.00 – 18.00

Can I include a personal message with my order?

You can add your own personal message with every product you send by using the ‘Order Notes’ field on the checkout page.

Ordering

How do I amend an order?

If you have got a query relating to an order that has yet to be delivered, contact us on 0151 691 1257.
If you would like to change the details of an order you’ve recently placed, please contact us on 0151 691 1257.

Our opening hours are:

Monday – Thursday 07.00 – 18.00
Friday 07.00 – 18.00
Saturday 08.00 – 18.00
Sunday 10.00 – 18.00

Alternatively contact us by email to sales@peachesandherbs.co.uk.

I am having difficulty placing an order, what should I do?

If you experience problems placing your order online, contact us directly and we?ll happily take your order over the phone. Contact us on 0151 691 1257.

Our opening hours are:

Monday – Thursday 07.00 – 18.00
Friday 07.00 – 18.00
Saturday 08.00 – 18.00
Sunday 10.00 – 18.00

We are always looking for ways to improve customer experience online and therefore any feedback on why you have experienced difficulty would be greatly appreciated. It may be helpful to capture screenshots* or any messaging of your experience so that we can assess and address the underlying issue. Please send any feedback on difficulties with our web site to info@peachesandherbs.co.uk

* How to capture a screenshot of a web page:

Hold down the ?Ctrl? and ?Print Scrn? keys simultaneously.
Let go of the keys and then open a word document.
Right click on your mouse OR go to Edit (usually located at top left of the word document menu bar)
And select paste
Save the document and then send to info@peachesandherbs.co.uk.

Can I include a personal message with my order?

Yes – You can add your own personal message with every gift you send. Every gift will arrive with a delightful card which will display your greeting. Simply use the order notes field on the Checkout page.

How do I use a voucher code?

If you have a valid peachesandherbs.co.uk discount voucher to redeem, select the product you?d like to order and proceed to the order process. You enter your voucher code on the shopping basket page of the order process, in the space provided.

Can I order by phone?

Yes – If you would like to place an order, but would like to speak personally to an expert advisor, contact us on 0151 691 1257. Lines are open as follows:

Monday – Thursday 07.00 – 18.00
Friday 07.00 – 18.00
Saturday 08.00 – 18.00
Sunday 10.00 – 18.00

Payment

How can I contact Peaches & Herbs?

We are pleased to accept any of the following methods of payment for purchases made online at peachesandherbs.co.uk:
Payment Methods Accepted

PayPal
American Express
Master Card*
Maestro/Switch
Visa Credit
Visa Debit/Delta
Visa Electron

How do I use my discount voucher?

If you have a valid peachesandherbs.co.uk discount voucher to redeem, select the product you?d like to order and proceed to the order process. You enter your voucher code in the shopping basket page of the order process, in the space provided.

How do I know my order has been successful?

The last stage of the order process is the order confirmation page. If your order has been successful there will be a message at the top of the page saying ?Thank you ? Order Placed?. This page will also give you another opportunity to check all the details of your order. In addition, you should receive an email confirming your order has successfully gone through.

Can you send me a paper receipt?

Yes, simply call us on 0151 691 1257 or email to sales@peachesandherbs.co.uk to request a paper receipt.

Please note we can only send receipts to the person who placed the order.

Can I get a refund if I am not happy with the order?

Perishable Products
If you are not completely happy with the quality of the order, or have received a defective product we will happily substitute the product at no extra cost.

Non Perishable Items
Speciality items that are non-perishable may be returned for any reason, for a full refund (within 30 days of receipt of the item) provided the items are returned unopened with the original packing materials and documentation.

Please note that we can refund shipping fees only if the return is a result of our error. Otherwise, you will receive a full refund for the cost of the item, but the original and return shipping fee will not be refunded.

To arrange a refund simply call us on 0151 691 1257 or email to sales@peachesandherbs.co.uk.

Please note we can only refund the person who placed the order.

Care Instructions

Are there any care instructions for flowers?

Yes we have some special flower care tips to show how best to care for your flowers and make sure you get the most out of your gift.

To visit our flower care tips click here.

Delivery

Can I collect flowers from the florist shop?

Yes – To place an order that you can personally collect from the florist please call our advisers on on 0151 691 1257. Lines are open as follows:

Monday – Thursday 07.00 – 18.00
Friday 07.00 – 18.00
Saturday 08.00 – 18.00
Sunday 10.00 – 18.00

If you would like to collect an order that you have already placed, please call us on 0151 691 1257.

Can I specify a time for delivery?

We can only guarantee specific time of delivery for funeral orders. If you?re ordering for a funeral and require delivery for a specific time, please add this information to your order form using the order notes box on the checkout page of the order process. The name of the deceased should also be included within the box.

Delivery by our florists can occur any time during their daily opening hours of 9am to 6pm.

Deliveries made by our partner couriers can occur any time during their opening hours of 7am to 7pm. The exact delivery time during these hours cannot be guaranteed.

How will I know when my order has been delivered?

If you require confirmation of delivery please contact us on 0151 691 1257. Lines are open as follows:

Monday – Thursday 07.00 – 18.00
Friday 07.00 – 18.00
Saturday 08.00 – 18.00
Sunday 10.00 – 18.00

As deliveries are carried out over the full working day, we are only able to provide confirmation of delivered flowers 24 hours after your chosen delivery date.

Can Peaches & Herbs deliver to a hospital?

Yes it is possible to make deliveries to hospitals. However we recommend that you check with the hospital before placing your order as some hospitals no longer allow flower deliveries. When placing your order please ensure you include the recipient’s surname, full address of the hospital and ward name or number on the checkout page of the order process.

Before you place your order, you might find the tips below useful guidance:

Because space display areas are limited and vases not always available in hospitals, hand-tied bouquets or vase arrangements delivered in water are recommended. Unfortunately, hospitals cannot accept planted gifts due to the soil content.

Hospitals do not permit flower deliveries to Intensive Care Units; however some hospitals will place flowers outside the ward for the benefit of visiting families.

Orders will be delivered to the hospital reception; the signature of the person receiving the order will be accepted as proof of delivery.

* Please note: Any gifts which are delivered by courier cannot be delivered to hospitals.

Can Peaches & Herbs deliver to a hotel?

We’ll happily accept orders requiring delivery to a hotel, however, when placing your order please ensure you have included the full address of the hotel, telephone number, the recipients room number (if known).

Please note that orders will be delivered to the hotel reception, the signature of the person receiving the order will be accepted as proof of delivery.

* Some hotels may not accept courier delivered items. We therefore advise that you check with the hotel before placing order for courier delivered gifts.

Can Peaches & Herbs deliver to a work/business address?

Yes – For deliveries to work or business addresses, please ensure you include the company name and full address of the recipient. We are unable to accept orders where full address information has not been supplied.

Please note that orders will be delivered to the reception at the address supplied, the signature of the person receiving the order will be accepted as proof of delivery and fulfillment of the order.

What happens if the recipient is not at home when the delivery is made?

Deliveries by florist
If no one is at home when we attempt delivery, your gift will either be left with a neighbor or, a safe place at the recipients address. Alternatively, your gift may be returned to the florists shop. The florists will leave a calling card for the recipient to advise them of the action taken, the whereabouts of the gift or the shops contact name and telephone number. When contacted by the recipient, our member florist will arrange re-delivery at a mutually agreed time.

Deliveries by Couriers
The courier will leave a calling card for the recipient advising them of the attempted delivery and a proposed new delivery date. If this date is not convenient then the recipient can contact the courier depot and re-schedule an alternative delivery date or arrange collection.

Funerals & Sympathy

How do I place a funeral order?

We understand that placing your order at such a difficult time is not easy. Here is a little guidance which may help with placing your order:

We recommend that you place your order at least one working day prior to the required delivery date. For large floral tributes please order before 2pm Friday for a Monday delivery. Our florists are closed on Sundays so if your order is for a funeral on Monday please ensure you leave sufficient time to allow the florist to create your specific tribute. For large floral tributes please order before 2pm Friday for a Monday delivery.
For timed delivery please specify any detail within the ‘Order Notes’ box on the checkout page of the order process. For next day orders the cut off is 2.00pm, and for Monday orders the cut off is Saturday noon.
Include the deceased name in the ‘Order Notes’ box on the checkout page of the order process. A contact number and name for the person accepting the delivery – for example the Funeral Director would be helpful for our florists.
We recommend that your tribute gets delivered either to the funeral director ready for the funeral or the home of the deceased.
If you prefer to get some expert advice or have something created that is personal and quite unique, why not speak to us directly on 0151 691 1257 or use the bespoke flowers contact form.

Is it possible to have a personalised funeral tribute made?

Yes – If you prefer to get some expert advice or have something created that is personal and quite unique; why not speak to us directly and place your order over the phone on 151 691 1257.

Our opening hours are:

Monday – Thursday 07.00 – 18.00
Friday 07.00 – 18.00
Saturday 08.00 – 18.00
Sunday 10.00 – 18.00

Alternatively, it is possible to use the bespoke flowers contact form.

Contact

How can I contact Peaches & Herbs?

If you have got a query relating to an order that has yet to be delivered, contact us on 0151 691 1257.

Our opening hours are:

Monday – Thursday 07.00 – 18.00
Friday 07.00 – 18.00
Saturday 08.00 – 18.00
Sunday 10.00 – 18.00

Alternatively, please use the details and contact form located on the contact page.

Account

What is My Account?

Registering to the Peaches and Herbs website is free and allows you to recall your personal information when visiting us next time, making it faster to place future orders.

We?ll also provide you with a log of orders previously placed.

* Please note ? you do not have to have an account to make an order.

How do I Register?

To register for an account, simply select the check box saying ‘Create an Account” on the checkout page of the order process, and enter the necessary information.

How do I amend my details?

To amend any of your account details, log in and click the ?Account? link at the top of the page to take you to your account page. Next simply select the ‘edit’ link and enter the amendments you would like to make, clicking the save button at the bottom of the page will save your changes.

Security

Is it safe to shop online with Peaches and Herbs?

Yes peachesandherbs.co.uk is a safe and secure site – We are committed to protecting your privacy and will only use the information that we collect about you lawfully (in accordance with the data protection act), further information can be found in our Privacy Policy.

All information submitted within the ordering process and ?Account? is securely stored to ensure your personal information is kept secure.

Is my information protected?

Yes – we are committed to protecting your privacy and will only use the information that we collect about you lawfully (in accordance with the data protection act), further information can be found in our Privacy Policy.

Privacy Policy

What is Peaches and Herb's Privacy Policy?

We are committed to protecting your privacy and will only use the information that we collect about you lawfully (in accordance with the data protection act), further information can be found in our Privacy Policy.

Terms & Conditions

What are Peaches and Herb's Terms and Conditions?

You can view our Terms and Conditions by clicking here.